At Shoefex, customer satisfaction is very important to us. Since we deal in preloved shoes, we take extra care to provide accurate photos, detailed descriptions, and honest condition reports for every pair.

If you are not satisfied with your purchase, you may request a refund under the following conditions:

The request must be made within 7 days of receiving your order.

The shoes must be in the same condition as delivered, without additional wear.

Refunds are not applicable on products marked as final sale.

To initiate a refund, please DM us on our WhatsApp number +923228689641 for further discussion. Our team will guide you through the process and do our best to resolve your concern quickly.

At Shoefex, we believe in building trust — your comfort and confidence matter to us.